# Lost your phone?

> HTT Auth training, step 11 of 11. For: Anyone with an HTT account.
> Source: https://understand.htt.llc/learn/auth/lost-your-phone · Updated 2026-10-15

A recovery code gets you back in. In this training, your phone is lost. You will get back into your HTT account with a recovery code, and set HTT Auth up again on your new phone.

## What you will be able to do

- Using a recovery code to sign in
- Then setting HTT Auth up again on the new phone

> **Note:** Sign in with your HTT account to follow these steps.

## Step by step

### 1. Forgot password

On the sign-in page, choose Forgot password. Type your handle, and press Continue. A number appears — but the phone that would match it is gone.

![HTT Auth: forgot password — the screen at this step](https://storage.htt.llc/f/BZNYKAXRMDNZMDYEJMYH3Z94HHEDE63A)
*Step 1: Forgot password*

### 2. I cannot open HTT Auth

So press I cannot open HTT Auth on any device. It asks for one of your recovery codes instead.

![HTT Auth: i cannot open htt auth — the screen at this step](https://storage.htt.llc/f/AEW28EBDF6XM16F3BS1A9E3EB98BT2ED)
*Step 2: I cannot open HTT Auth*

### 3. Your recovery code

Type one of the codes you saved on paper, and press Use this code. Each code works once.

![HTT Auth: your recovery code — the screen at this step](https://storage.htt.llc/f/9F15KDV2H43BGFJ6AEMJHZTDRYY1HT9P)
*Step 3: Your recovery code*

### 4. A new password

Choose a new password, and save it. Every place you were signed in — including the lost phone — is signed out.

![HTT Auth: a new password — the screen at this step](https://storage.htt.llc/f/6AZ2VX3CW8RHJ0S7Q2F4TE5XCQHCCR49)
*Step 4: A new password*

### 5. On your new phone

Because you used a recovery code, the lost phone’s authenticator is removed too. The next time you sign in, HTT asks you to set HTT Auth up on your new phone — exactly as in the first videos — and make a fresh set of recovery codes.

![HTT Auth: on your new phone — the screen at this step](https://storage.htt.llc/f/KHX443YJRY7Y11Z36S6X4D6NFKT7ED4D)
*Step 5: On your new phone*

> **Tip:** On a phone the steps are the same — the video shows them again on a phone, from its second chapter.

## Questions people ask

### Who is the “Lost your phone?” training for?

Anyone with an HTT account. It is one step of the HTT Auth course, which is laid out in the order we recommend learning it.

### Do I need to sign in to HTT Auth for this?

Sign in with your HTT account to follow these steps.

### Can I do this on a phone?

Yes. The steps are the same on a phone, and the video shows every step on a computer and then again on a phone.

### How long does this training take?

The video is about 3 minutes long. Reading the article takes less.