Step 11 of 11HTT Auth
Lost your phone?
Using a recovery code to sign in, then setting HTT Auth up again on the new phone.
- For
- For Anyone with an HTT account
- Video
- 3 min video
- Article
- 2 min read
- Updated
- Updated
A recovery code gets you back in. In this training, your phone is lost. You will get back into your HTT account with a recovery code, and set HTT Auth up again on your new phone.
After this you will be able to
- Using a recovery code to sign in
- Then setting HTT Auth up again on the new phone
Step by step
1Forgot password
On the sign-in page, choose Forgot password. Type your handle, and press Continue. A number appears — but the phone that would match it is gone.
2I cannot open HTT Auth
So press I cannot open HTT Auth on any device. It asks for one of your recovery codes instead.
3Your recovery code
Type one of the codes you saved on paper, and press Use this code. Each code works once.
4A new password
Choose a new password, and save it. Every place you were signed in — including the lost phone — is signed out.
5On your new phone
Because you used a recovery code, the lost phone’s authenticator is removed too. The next time you sign in, HTT asks you to set HTT Auth up on your new phone — exactly as in the first videos — and make a fresh set of recovery codes.
Questions people ask
Who is the “Lost your phone?” training for?
Anyone with an HTT account. It is one step of the HTT Auth course, which is laid out in the order we recommend learning it.
Do I need to sign in to HTT Auth for this?
Sign in with your HTT account to follow these steps.
Can I do this on a phone?
Yes. The steps are the same on a phone, and the video shows every step on a computer and then again on a phone.
How long does this training take?
The video is about 3 minutes long. Reading the article takes less.